Today, I want to dive into a topic that’s been a game-changer for many of my clients over the years: hotel content marketing. Let me tell you, when I first started working with hotels, I had no idea how much potential there was in this niche. But after a decade of crafting strategies and seeing real results, I’m excited to share what I’ve learned. Did you know that 81% of travelers find user-generated content more influential than branded content when making booking decisions? That’s just one of the many insights that have shaped my approach to hotel marketing. So, grab a coffee (or a cocktail, I won’t judge), and let’s explore how to make your hotel’s content marketing truly shine!
Understanding Your Hotel’s Unique Story
Let me tell you, I’ve seen countless hotels struggle with this fundamental aspect of content marketing. It’s not just about having a nice property or good amenities – it’s about telling a story that resonates with potential guests. I remember working with a boutique hotel in San Francisco that was getting lost in the sea of generic hotel descriptions. They had this amazing history – the building was a former artist’s loft from the 1960s – but they weren’t leveraging it at all!
So, we sat down and really dug into what made them special. It wasn’t just about the hip decor or the location; it was about the creative energy that had seeped into the walls over decades. We started weaving this narrative into every piece of content we created, from social media posts to blog articles. The result? A 40% increase in organic traffic and a significant boost in direct bookings within six months.
But here’s the thing – uncovering your hotel’s unique story isn’t always easy. Sometimes, you’ve gotta look beyond the obvious. I once worked with a budget hotel chain that thought they had nothing special to offer. After some brainstorming, we realized their strength was in their staff’s local knowledge. We started creating content around “hidden gems” in each location, recommended by the hotel staff. It was a game-changer for their content strategy!
Now, when it comes to developing a brand voice, consistency is key. But don’t mistake consistency for being boring! Your brand voice should be as unique as your hotel. Is your hotel quirky and fun? Let that shine through in your content. Are you all about luxury and sophistication? Reflect that in your tone and word choice.
One mistake I see hotels make all the time is trying to appeal to everyone. Trust me, it doesn’t work. Identify your target audience and speak directly to them. Are you aiming at business travelers? Family vacationers? Luxury seekers? Each group has different needs and motivations, and your content should reflect that.
I remember working with a high-end resort that was struggling to connect with their audience. Their content was so stiff and formal, it was putting people to sleep! We injected some personality into their brand voice, added some humor, and suddenly their engagement rates skyrocketed. People started sharing their content, and their social media following grew by 200% in just three months.
Here’s a pro tip: create a brand voice chart. It’s a simple document that outlines your hotel’s personality traits, do’s and don’ts, and examples of your brand voice in action. Share it with everyone who creates content for your hotel. It’s a lifesaver for maintaining consistency across all your marketing channels.
Remember, your hotel’s unique story isn’t just about what makes you different – it’s about why that difference matters to your guests. Are you eco-friendly? Don’t just list your green initiatives; tell the story of how you’re helping guests reduce their carbon footprint while traveling. Do you have a famous chef? Share the passion behind their signature dishes.
At the end of the day, effective hotel content marketing is about making an emotional connection. When you nail your hotel’s unique story and voice, you’re not just selling rooms – you’re selling experiences, memories, and a chance to be part of something special. And let me tell you, that’s what turns one-time guests into loyal brand advocates.
So, take some time to really think about what makes your hotel tick. What’s the heart and soul of your property? Once you figure that out, let it infuse every piece of content you create. Trust me, your audience will notice – and Google will too!
Leveraging User-Generated Content for Authenticity
If I had a dollar for every time I’ve seen hotels underestimate the power of user-generated content (UGC), I’d be writing this from my own private island! But seriously, in my 10+ years in digital marketing, I’ve seen UGC transform hotel marketing strategies time and time again.
I recently saw a fascinating case study about a boutique hotel in Miami. They were struggling to stand out in a sea of flashy South Beach properties. Their professional photos were great, but they lacked that authentic feel that really connects with potential guests. So, they decided to go all-in on UGC.
The case study detailed how they created a branded hashtag – nothing too complicated, just #MiamiMoments[HotelName]. Then, they launched a campaign encouraging guests to share their experiences using this hashtag. At first, it was crickets. But here’s where persistence paid off.
They started incentivizing guests with small perks – a free cocktail at the bar, a late checkout – for sharing their photos. Slowly but surely, the content started rolling in. And let me tell you, it was gold! They had guests capturing sunrise yoga sessions on the beach, artsy shots of their uniquely designed rooms, and candid moments of friends laughing by the pool.
Now, here’s the kicker – they didn’t just let this content sit on Instagram. They integrated it into their website, email marketing, even their paid ads. The result? Their engagement rates skyrocketed. The case study reported a 50% increase in time spent on their website and a 30% boost in direct bookings. People were connecting with these real, unfiltered experiences in a way they never did with their professional content.
This case study really drove home for me the power of UGC in hotel marketing. It’s not just about pretty pictures; it’s about creating a sense of authenticity and trust that can significantly impact your bottom line.
Creating Video Content That Inspires Wanderlust
I’ve seen video go from a “nice-to-have” to an absolute must in any solid content marketing strategy. And let me tell you, when done right, it’s like striking gold!
Now, I’m not talking about those cheesy, overly-produced commercials that scream “We’re trying too hard!” I’m talking about authentic, engaging video content that makes viewers feel like they’re right there with you. It’s about capturing the essence of your hotel and the experiences it offers.
I remember reading a case study about a small, family-run hotel in Bali. They were struggling to compete with the big resort chains, but they had something special – a genuine connection to the local culture. They decided to leverage this through video content, and boy, did it pay off!
They started by creating a series of short (we’re talking 60-90 seconds) videos showcasing different aspects of the guest experience. One video followed a guest learning to make traditional Balinese offerings with the staff. Another showed the breathtaking view from their clifftop infinity pool at sunset. These weren’t high-budget productions – just simple, honest portrayals of what guests could expect.
The results? Within six months, their website traffic had doubled, and bookings from organic search increased by 65%. All from a few well-crafted videos! It just goes to show that you don’t need a Hollywood budget to create content that resonates.
Now, let’s talk about virtual tours. If there’s one thing the past few years have taught us, it’s that people want to know exactly what they’re getting before they book. A well-done virtual tour can be the deciding factor for a potential guest. But here’s the catch – it needs to feel real.
I’ve experimented with different styles of virtual tours, and I’ve found that the “hosted” variety tends to perform best. This is where you have a staff member (or even better, the owner) guide viewers through the property. It adds a personal touch and allows you to highlight those little details that make your hotel special.
Pro tip: Don’t just focus on the rooms! Show off your amenities, your restaurant, even the surrounding area. Remember, you’re not just selling a place to sleep – you’re selling an experience.
Now, let’s talk about a content type that’s often overlooked but can be incredibly powerful: behind-the-scenes videos. People are naturally curious, and giving them a peek behind the curtain can create a real connection.
I once advised a luxury hotel to create a video series featuring their staff. We had the head chef sharing his inspiration for the seasonal menu, the concierge revealing her top local recommendations, even the housekeeping team showing their meticulous attention to detail. These videos humanized the brand and gave potential guests a sense of the people who would be taking care of them.
The engagement on these videos was through the roof! Comments were flooding in, with viewers saying they felt like they already knew the staff before even arriving. It created an emotional connection that translated into bookings and incredible word-of-mouth marketing.
Here’s another nugget of wisdom: don’t neglect user-generated video content. Encourage your guests to share their video experiences and (with permission, of course) feature the best ones on your channels. There’s nothing more authentic than seeing real guests enjoying themselves at your property.
One last thing – and this is crucial – optimize your videos for mobile viewing. According to recent stats, over 60% of travel-related searches are done on mobile devices. That means vertical video formats like Instagram Reels and TikTok aren’t just for teens anymore – they’re valuable marketing tools for hotels.
Remember, the goal of your video content isn’t to create a cinematic masterpiece. It’s to inspire wanderlust, to make potential guests think, “I need to experience this for myself.” So don’t be afraid to get creative, to show the unique personality of your property, and most importantly, to have fun with it!
In the end, great video content is about storytelling. What’s the story of your hotel? What experiences are you offering? Answer these questions with your videos, and you’ll have potential guests clicking that “Book Now” button before they even realize it.
Optimizing Your Hotel’s Blog for SEO and Engagement
Now, I know what some of you might be thinking: “A blog? For a hotel? Isn’t that so 2010?” But let me tell you, in 2024, a well-optimized blog can be your secret weapon in the digital marketing arsenal. I’ve seen it drive significant traffic, improve search rankings, and yes, even directly impact bookings.
First things first – keyword research. It’s not the sexiest part of content creation, but it’s the foundation of a solid SEO strategy. And let me tell you, it’s not just about stuffing “best hotel in [city]” into your posts until Google notices you. Those days are long gone, thank goodness!
I once worked with a ski resort that was struggling to rank for competitive terms like “best ski resort Colorado.” We dug deeper and found a goldmine of long-tail keywords that their potential guests were actually searching for – things like “beginner-friendly ski slopes near Denver” or “luxury aprés-ski experiences in Colorado.”
By creating in-depth, valuable content around these more specific topics, we saw organic traffic increase by 150% in just one ski season. The lesson? Don’t just chase the obvious keywords. Think about what information your potential guests are really looking for.
Now, let’s talk about content calendars. I can’t stress enough how crucial these are. It’s not just about being organized (though that’s a big plus). A well-planned content calendar allows you to align your blog posts with seasonal trends, local events, and even your own promotional calendar.
For example, if you know your city hosts a big music festival every July, start publishing related content in April or May. Posts like “10 Tips for First-Time [Festival Name] Attendees” or “Where to Eat During [Festival Name]: A Local’s Guide” can attract potential guests months before the event. This kind of forward-thinking content strategy can put you leagues ahead of your competition.
Here’s a pro tip: Use Google Trends to identify when people start searching for specific events or seasonal topics. This can help you time your content perfectly to catch the wave of interest as it’s building.
Now, let’s address the elephant in the room – actually writing the content. I get it, not everyone’s a natural wordsmith. But here’s the thing: authentic, helpful content will always outperform perfectly polished but soulless articles.
I remember advising a boutique hotel in New Orleans that was hesitant about blogging because they felt their writing wasn’t “professional” enough. We decided to lean into their local expertise instead. They started writing posts in a casual, conversational tone about hidden gems in the city, local legends, and insider tips.
The result? Their bounce rate decreased by 40%, and the average time on page shot up. Readers weren’t just skimming; they were engaging with the content because it felt real and valuable.
Here’s another nugget of wisdom: don’t be afraid to go deep on niche topics. I’ve seen too many hotel blogs stick to generic posts like “Top 10 Things to Do in [City].” Sure, those have their place, but it’s the specific, detailed posts that often perform best in search results.
For instance, a post like “A Complete Guide to Vegan and Vegetarian Restaurants in [City]” might seem too niche. But for that segment of travelers, it’s exactly what they’re looking for. And guess what? They’re likely to book with the hotel that provided that helpful information.
Now, let’s talk about on-page SEO. Yes, it still matters in 2024! Make sure your posts have clear, descriptive titles that include your target keyword. Use header tags (H2, H3, etc.) to structure your content logically. And please, for the love of all that is holy in the digital world, optimize your images! I can’t tell you how many times I’ve seen hotel blogs with beautiful photos that are essentially invisible to search engines because they lack proper alt text.
One more thing – internal linking. It’s like the unsung hero of SEO. By linking relevant posts to each other, you’re not just helping search engines understand the structure of your site; you’re also keeping readers engaged and on your site longer. Win-win!
Lastly, remember that your blog isn’t just about attracting new guests. It’s also a powerful tool for engaging with past guests and keeping your hotel top-of-mind. Consider creating content that appeals to people in different stages of the travel journey – from dreaming and planning to reflecting on past trips.
In the end, a great hotel blog is about providing value. Whether that’s through practical advice, inspiring stories, or insider knowledge, your goal should be to become a trusted resource for your potential guests. Do that consistently, and you’ll see the results not just in your analytics, but in your bookings too.
Harnessing the Power of Email Marketing for Hotels
Let’s talk about email marketing. Now, I know some of you might be rolling your eyes thinking, “Email? Isn’t that ancient history?” But let me tell you, in my years of digital marketing, I’ve seen email consistently outperform other channels in terms of ROI. And for hotels? It’s an absolute goldmine when done right.
First things first – segmentation. If you’re still sending the same generic email to your entire list, stop right now! I mean it. Put down that coffee and listen up. Segmentation is the secret sauce that can turn your email marketing from meh to magnificent.
I once worked with a city hotel chain that was struggling with low open rates and even lower click-through rates. Their one-size-fits-all approach was about as effective as a screen door on a submarine. So, we dug into their data and created segments based on past guest behavior, preferences, and booking patterns.
We ended up with segments like “Business Travelers,” “Family Vacationers,” “Luxury Seekers,” and “Local Staycationers.” Then, we tailored our content and offers to each group. The results? Open rates jumped by 35%, and bookings from email campaigns increased by a whopping 50%!
Here’s a pro tip: Don’t just segment once and call it a day. Keep refining your segments based on how subscribers interact with your emails. It’s an ongoing process, but trust me, it’s worth the effort.
Now, let’s talk about personalization. And no, I don’t just mean slapping a {FirstName} tag at the beginning of your email. I’m talking about leveraging data to create truly personalized experiences.
For example, if you know a guest usually books in the summer, send them a “Beat the Winter Blues” email in January with a special offer for a summer stay. If they’ve used your spa services before, tempt them with a new treatment package. It’s about showing your guests that you remember them and understand their preferences.
One hotel I advised took this to the next level. They noticed a guest had booked a room for their anniversary the previous year. The next year, a month before that date, they sent an email with a special “Anniversary Package” offer. Not only did the guest book again, but they also shared the thoughtful gesture on social media, leading to a flood of positive engagement.
Now, let’s address the elephant in the room – the dreaded “Book Now” email. We’ve all seen them, and let’s be honest, most of us ignore them. Why? Because they’re often nothing more than a thinly veiled sales pitch.
Instead, focus on providing value in every email. Share local event information, insider tips, or behind-the-scenes content. Make your emails something your subscribers look forward to, not just another piece of spam.
I remember a boutique hotel in wine country that started sending monthly emails featuring a local winemaker. They included interviews, tasting notes, and exclusive offers for email subscribers to meet the winemaker during their stay. These emails had some of the highest engagement rates I’ve ever seen, and they directly led to an increase in bookings.
Timing is everything in email marketing. Use your data to understand when your subscribers are most likely to engage with your emails. Are they planning their trips on weekends? Send your emails on Friday afternoon. Do they book last-minute getaways? Consider a mid-week send with a weekend offer.
And please, for the love of all things digital, optimize for mobile! According to recent stats, over 60% of emails are opened on mobile devices. If your emails aren’t mobile-friendly, you’re essentially throwing away more than half of your potential engagement.
Here’s another nugget of wisdom: don’t neglect your post-stay emails. These are golden opportunities to gather feedback, encourage reviews, and start planting the seed for the next visit. Consider sending a series of emails after a guest checks out – a thank you email immediately after, a feedback request a few days later, and perhaps a “We Miss You” email with a special offer a few weeks down the line.
Lastly, always be testing. Subject lines, send times, content types – test everything. What works for one hotel might not work for another. The only way to know what resonates with your specific audience is to constantly test and refine.
Remember, great email marketing for hotels isn’t about bombarding your list with offers. It’s about creating a relationship with your guests that extends beyond their stay. It’s about becoming a trusted source of information and inspiration for their travels. Do that consistently, and you’ll see your email list transform from a simple contact database into a powerful engine for repeat bookings and guest loyalty.
Utilizing Social Media to Showcase Your Hotel’s Personality
Let’s dive into the world of social media for hotels. Now, I know what some of you might be thinking: “Do we really need to be on every platform out there?” The short answer is no. The long answer is… well, that’s what we’re going to talk about.
First things first – platform selection. In my years of digital marketing, I’ve seen too many hotels spread themselves thin trying to be everywhere at once. It’s like trying to be the life of every party in town on the same night – exhausting and ultimately ineffective.
Instead, focus on the platforms where your target audience actually hangs out. Are you a trendy boutique hotel aiming at millennials? Instagram and TikTok might be your jam. A luxury resort targeting affluent professionals? LinkedIn and Facebook could be your sweet spots.
I remember working with a stylish boutique hotel right in the heart of Covent Garden, London. They were pouring resources into Facebook and seeing minimal returns. We did some digging and realized their ideal guests – theatre enthusiasts, foodies, and fashion-forward travelers – were all over Instagram. We pivoted their strategy, focusing on showcasing the hotel’s prime location amidst the buzzing theatre district, world-class restaurants, and unique shopping experiences that Covent Garden is renowned for.
We kicked off a “Covent Garden Diaries” series on Instagram, featuring a mix of the area’s iconic spots and hidden gems. We shared behind-the-scenes peeks of pre-show preparations at the Royal Opera House, mouth-watering shots of seasonal delicacies from the local market, and style inspiration from the area’s eclectic boutiques.
The hotel’s rooftop terrace, with its breathtaking view of the London skyline and the Covent Garden Piazza, became our Instagram goldmine. We started hosting weekly “Sunset Sessions” with local musicians, creating perfect Instagram moments that guests couldn’t resist sharing.
We even collaborated with a local artist to create a stunning floral mural in the hotel lobby, inspired by Covent Garden’s famous flower market. It quickly became the most photographed spot in the hotel, with guests and visitors alike using it as a backdrop for their Instagram shots.
Within three months, their Instagram following had tripled, and they were seeing a steady stream of bookings directly from the platform. The best part? Guests were arriving with a full itinerary of Covent Garden experiences they’d discovered through the hotel’s Instagram – from specific market stalls they wanted to visit to shows they’d seen featured in our stories.
Now, let’s talk content. Your social media isn’t just a billboard for your latest promotions. It’s a window into your hotel’s personality. Think of it as your hotel’s chance to be the most interesting guest at the party.
One hotel I advised took this to heart. They started a “Meet the Staff” series on Instagram, featuring fun facts and behind-the-scenes glimpses of their team. The head chef shared his secret recipe for the hotel’s famous cheesecake. The concierge did a weekly “Local’s Top Pick” feature. Guests started arriving, asking for specific staff members by name! It created a personal connection before they even set foot in the lobby.
Here’s a pro tip: Use Stories and Reels (or their equivalents on other platforms) to show the “real” side of your hotel. Did a guest’s dog do something adorable in the lobby? Share it (with permission, of course). Is your bartender experimenting with a new cocktail? Give a sneak peek. These ephemeral, in-the-moment posts create a sense of FOMO (fear of missing out) that can be incredibly powerful in the travel industry.
Now, let’s address the elephant in the room – user-generated content (UGC). If you’re not leveraging UGC in your social media strategy, you’re missing out big time. It’s like having a bunch of unpaid brand ambassadors creating content for you!
Encourage guests to share their experiences and use a branded hashtag. Feature the best posts on your own feed. Not only does this provide you with a constant stream of authentic content, but it also makes your guests feel like stars. And let me tell you, people love feeling like stars.
One resort I worked with took this a step further. They created an “Instagrammable Moments” map of their property, highlighting the best spots for photos. They even set up a few fun photo ops, like a giant picture frame overlooking their best view. The result? A flood of gorgeous, guest-created content that showcased the resort better than any professional photoshoot could.
Let’s talk about engagement. Social media isn’t a megaphone; it’s a telephone. It’s not just about broadcasting your message; it’s about having a conversation. Respond to comments, ask questions, run polls. Show that there are real humans behind your account who genuinely care about your guests’ experiences.
I once saw a hotel turn a potential PR nightmare into a win through smart social media engagement. A guest tweeted about a bad experience, and within minutes, the hotel had responded publicly, apologizing and asking to take the conversation private to resolve the issue. They not only fixed the problem but went above and beyond. The guest ended up posting about how impressed they were with the hotel’s response. That’s the power of real-time engagement!
Now, a word on consistency. Your social media presence should be a reflection of your brand. If you’re a luxury hotel, your Instagram feed shouldn’t look like a college student’s spring break photo dump. Develop a consistent aesthetic, tone of voice, and posting schedule. Your followers should be able to recognize your posts even without seeing your name.
Lastly, don’t forget about social media advertising. Organic reach isn’t what it used to be, and a little ad spend can go a long way. Use the platform’s targeting options to reach potential guests based on interests, behaviors, and even travel intent. But remember, your ads should fit seamlessly into your overall social media strategy. No one wants to be hit over the head with a “Book Now!” ad while they’re scrolling through their feed.
In the end, successful social media for hotels is about creating a digital experience that’s as welcoming and engaging as your physical property. It’s about giving potential guests a taste of what they can expect, building relationships with past guests, and showcasing the unique personality that sets you apart from the sea of other options out there.
Developing Partnerships with Local Influencers and Businesses
In the world of partnerships and collaborations, it’s not just about getting more eyeballs on your property; it’s about creating a richer, more authentic experience for your guests.
First off, let’s talk influencers. Now, I know what some of you might be thinking: “Isn’t the whole influencer thing over?” Far from it! The key is to work with the right influencers in the right way.
For hotels, I’ve found that micro-influencers often deliver better results than those with millions of followers. Why? Because their audiences are typically more engaged and their content feels more authentic. Plus, they’re often more willing to create genuinely valuable content rather than just posting a staged photo with a generic caption.
I remember working with a prestigious luxury hotel in the heart of Madrid, just steps away from the Golden Triangle of Art. Instead of just partnering with the obvious tour operators, they decided to tap into Madrid’s rich cultural scene to create truly unique experiences for guests.
One of our most successful collaborations was with a renowned local flamenco dancer. Now, I know what you’re thinking – flamenco shows are a dime a dozen in Madrid. But they took it to another level. They didn’t just offer tickets to a show; they created an immersive experience.
The dancer curated a “Flamenco Journey” for hotel guests. It started with a private flamenco lesson in one of the hotel’s ornate ballrooms. Then, guests were whisked away in vintage cars to a hidden tablao in the depths of the old city, where they enjoyed a private performance and dinner. The experience concluded with a nightcap back at the hotel’s rooftop bar, where the dancer joined guests to share stories about the history and passion of flamenco.
They promoted this experience through a series of behind-the-scenes Instagram Stories, showcasing the dancer’s preparation and giving sneak peeks of the secret venues. The content was raw, authentic, and absolutely captivating.
The results were phenomenal. Not only did they see a 50% increase in bookings from culture-seeking travelers, but the average length of stay also increased as guests wanted to participate in more of these curated experiences. The hotel quickly became known as the go-to destination for those seeking to immerse themselves in Madrid’s cultural scene.
But they didn’t stop there. They partnered with a celebrated local chef to offer market tours and cooking classes, showcasing the best of Spanish cuisine. They collaborated with an art historian to provide private, after-hours tours of the nearby Prado Museum. We even worked with a bespoke tailor to offer guests custom-made suits as part of a “Madrid Style” package.
Each of these partnerships allowed them to create content that was uniquely valuable and engaging. They produced a series of “Madrid Insider” videos featuring partners, which not only performed well on social media but also significantly boosted the hotel’s SEO for experience-related keywords.
The key to success was ensuring that each partnership truly enhanced the guest experience while aligning with the hotel’s luxury brand. They weren’t just selling rooms anymore; they were offering exclusive access to the very best of Madrid.
This approach transformed the hotel from a luxurious place to sleep into a portal to the city’s most exclusive experiences. And let me tell you, in the competitive world of luxury hotels, that kind of differentiation is pure gold.
Now, let’s talk about partnering with local businesses. This is where you can really enhance your guests’ experience while also expanding your reach. Think beyond the obvious tour operators and tackle companies – although they’re great too!
Here’s a pro tip: Don’t just think about what these partnerships can do for your marketing. Think about how they can enhance your guests’ experience. That’s where the real magic happens.
Measuring the success of these partnerships. It’s not always as straightforward as tracking bookings from a promo code. You need to look at the bigger picture.
Are you seeing an increase in social media mentions? Are guests engaging more with your brand during and after their stay? Are you attracting a new type of guest? These are all indicators of a successful partnership strategy.
One hotel I worked with started tracking how often guests mentioned partner experiences in their reviews. They found that guests who participated in partner experiences were 60% more likely to leave a 5-star review. That’s powerful stuff!
Let’s talk about content creation. Partnerships are a goldmine for content. Collaborate with your partners to create blog posts, social media content, even downloadable guides. This not only provides value to your guests but also helps with your SEO efforts.
For example, that Covent Garden hotel I mentioned earlier? They worked with local theatre companies to create a “Behind the Curtain” blog series, offering insider tips and interviews with West End stars. It became some of their most shared content and significantly boosted their organic search traffic for theatre-related keywords.
Lastly, don’t forget about cross-promotion. Ensure your partners are shouting about you as much as you’re shouting about them. Provide them with assets, suggest content ideas, maybe even run joint competitions or events.
Remember, the goal of these partnerships isn’t just to get more bookings (although that’s a nice side effect). It’s about positioning your hotel as more than just a place to sleep. You’re selling an experience, a gateway to the best your location has to offer.
Implementing a Content Distribution Strategy
Let’s talk about content distribution. You’ve created amazing content, but if it’s not reaching the right people, it’s like whispering your best jokes in an empty room. Trust me, I’ve seen too many hotels pour resources into creating fantastic content, only to have it gather digital dust because they didn’t have a solid distribution strategy.
First things first – paid social media advertising. Now, I know organic reach isn’t what it used to be, especially on platforms like Facebook and Instagram. But that’s where smart ad spend comes in. The targeting capabilities of these platforms are nothing short of miraculous (or terrifying, depending on your perspective).
Now, let’s talk about content syndication. This is a fantastic way to get your content in front of new audiences. There are plenty of travel-focused content syndication platforms out there, and they can be goldmines for hotels.
One hotel I advised started syndicating their blog posts on a popular travel content platform. We’re talking pieces like “48 Hours in Madrid: An Insider’s Guide” and “The Hidden Gems of Madrid’s Food Scene.” Not only did this drive traffic back to the hotel’s website, but it also boosted their credibility as a local expert.
Pro tip: When syndicating content, always include a clear call-to-action and a compelling reason for readers to visit your website. Maybe it’s to download a free guide, enter a contest, or access an exclusive offer.
Next up – influencer partnerships. Now, we talked about this in the previous section, but it bears repeating in the context of distribution. Influencers aren’t just content creators; they’re distribution channels in their own right.
Now, let’s address the elephant in the room – email marketing. Yes, it’s old school. Yes, it still works. In fact, for hotels, it can be one of the most effective distribution channels when done right.
One hotel I worked with segmented their email list based on past guest behavior and preferences. They then created targeted content for each segment. Foodies got emails about new restaurant openings and local food festivals. Culture vultures received updates about upcoming exhibitions and shows. The open rates and click-through rates were off the charts compared to their previous one-size-fits-all approach.
Here’s a nugget of wisdom: Don’t just use email to promote. Use it to distribute your best content. If you’ve created an amazing “Insider’s Guide to YOUR DESTINATION,” don’t just let it sit on your blog. Send it to your email list. Give people a reason to look forward to your emails.
Lastly, let’s talk about leveraging your own real estate – and I don’t mean your physical property. I’m talking about your website and booking engine. These are prime spaces for content distribution.
Remember, the goal of content distribution isn’t just to get eyeballs on your content. It’s to get the right eyeballs on your content at the right time. It’s about creating touchpoints throughout the customer journey, from dreaming and planning to booking and beyond.
So, don’t let your amazing content go to waste. Craft a distribution strategy that’s as thoughtful and targeted as the content itself. Because in the end, even the most brilliant content is only as good as the number of people who see it and act on it.
Measuring and Analyzing Your Content Marketing Efforts
Now, I know for some of you, the mere mention of data analysis might make your eyes glaze over. But trust me, this is where the rubber meets the road in content marketing. Without proper measurement, you’re essentially throwing content at the wall and hoping something sticks.
First things first – Google Analytics. It’s free, it’s powerful, and if you’re not using it to its full potential, you’re missing out on a goldmine of insights. I can’t tell you how many times I’ve seen hotels barely scratch the surface of what GA can do.
I remember working with a luxury hotel that thought their blog was underperforming. When we dug into their Google Analytics, we discovered that their food-related posts were actually driving significant traffic and had the lowest bounce rates. This insight led us to double down on culinary content, resulting in a 40% increase in restaurant bookings from website visitors.
Pro tip: Set up event tracking in Google Analytics. Don’t just track pageviews; track actions that matter, like booking button clicks, email sign-ups, or contact form submissions. This will give you a much clearer picture of how your content is contributing to your bottom line.
Now, let’s talk about social media analytics. Each platform has its own native analytics tools, and they’re getting more sophisticated by the day. Don’t just look at vanity metrics like likes and followers. Dive deeper into engagement rates, reach, and most importantly, click-throughs to your website.
Here’s a nugget of wisdom: Don’t just measure the performance of your content; measure the performance of your distribution channels. Which channels are driving the most valuable traffic? Where are your booking leads coming from? This insight can help you allocate your resources more effectively.
Next up – email marketing metrics. Open rates and click-through rates are important, sure, but don’t stop there. Look at conversion rates from email. Are people who click through from your emails more likely to book than those who come from other channels? If so, that’s a clear sign to invest more in your email strategy.
I once worked with a Madrid hotel that was considering scrapping their monthly newsletter due to low open rates. But when we looked closer, we realized that while only 15% of subscribers were opening the emails, those who did were twice as likely to make a booking than the average website visitor. Needless to say, they didn’t scrap the newsletter; they improved it.
Here’s another pro tip: Use UTM parameters in your URLs. This will help you track the performance of specific content pieces across different channels. It’s a game-changer for understanding which content is driving real results.
Don’t forget about qualitative data. Surveys, guest feedback, and even social media comments can provide valuable insights into how your content is being received. One hotel I worked with started asking guests during check-out how they had heard about specific hotel amenities. They were surprised to find that many guests mentioned blog posts they’d read months before booking.
Lastly, remember that content marketing is a long game. While it’s important to track short-term metrics, don’t lose sight of the bigger picture. Look at trends over time. Is your organic search traffic increasing? Are you seeing growth in direct bookings? These long-term trends can be strong indicators of content marketing success.
And please, for the love of all things data, don’t just collect metrics – act on them. Use your insights to continuously refine your content strategy. If something’s not working, don’t be afraid to cut it. If something’s working well, double down on it.
Remember, the goal of measurement and analysis isn’t to produce pretty reports. It’s to gain actionable insights that can drive your content marketing strategy forward and, ultimately, boost your bottom line.
We’ve covered a lot of ground here, folks. As someone who’s been in the trenches of digital marketing for over a decade, I can tell you that hotel content marketing is a constantly evolving beast. But here’s the thing – it’s also incredibly rewarding when done right. I’ve seen firsthand how a well-executed content strategy can transform a hotel’s online presence and bottom line. Remember, it’s not just about pumping out content; it’s about creating meaningful connections with your potential guests. So, take these strategies, make them your own, and don’t be afraid to get creative. The digital landscape may change, but the core principle remains the same: provide value, and your audience will reward you with their trust – and their bookings. Now, go out there and make some content magic happen!
A results-driven Digital Marketing professional with 15+ years of experience across, SEO, Integrated Media Strategy, Content Strategy, and Digital Analytics. I have implemented successful growth strategies across various industries, such as Hospitality, SaaS, B2B, Retail, Pharmaceutical, and Publishing.
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